RTFM

When I did computer tech support, we used many codes for summarizing what the problem was.

PEBKC  problem exist between keyboard and chair, this means the customer did not know what to do or keep making the same mistake when told other wise.  It was my job to help and as long as the client followed my phone instructions we were okay.  "now, unplug and replug the computer." 

"it looks plugged in"

*sigh* "humor me please, sometimes they look plugged in, just check."

RTFM  read the flipping manual, for my clients the instructions were there.  Granted like I point out how do you do instrutions.

For my student FTFR, Follow the flipping rubric.  For lab write ups, it is the same "yes you have to write a summary, it is on the rubric posted on the walls and on the clipboards at every station.  Eleven weeks into the year and I still have students who do not follow it.  Then ask me why they lost points.